CROSS JEWELRY STORE : Frequently Asked Questions
- How Do I Make an Order?
Find your favorite product on any product page, add them to cart and checkout. That's it, it's easy!
- Where is My Confirmation Email?
CROSS JEWELRY STORE automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry! You can try these instead:
- Check the spam folder of your email account
- Check your Paypal transaction history
- Or, you may contact us so we can send you an email with your order history
- How Do I Find the Right Size for Me?
Choose from our size guide on any product page to help you come up with a decision. If there's no sizing line-up for your order, or if you have any other questions about the garment you want, you may contact us so we can help you choose the right size:
- Where is My Receipt?
Your CROSS JEWELRY STORE invoice sent to you via email, will serve as your receipt when you make an order.
- What Type of Payment Do You Accept?
On Checkout, you may pay with your Credit Card , Debit card or Paypal account.
- How Many Orders Can I Make?
As long as there is an active campaign for a roduct, you may place an order – as many as you like. Once the campaign is up, you will no longer be able to do so.
- What Happens After I Place My Order?
We will be sending you a confirmation email.
What is Your Guarantee?
CROSS JEWELRY STORE offers 100% Customer Satisfaction Guarantee on all its items to make sure that we deliver high quality products all the time. If the goods you receive are flawed otherwise, we offer our customers a 180-day guarantee where we will be sending in a replacement in six (6) business days at no additional costs.
- Do You Offer Discount Vouchers or Coupons?
Please sign up and be included in our mailing list for you to be the first to know about super deals, discounts and other promotional.
- Can I Send My Order as a Gift?
ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.
- Do You Offer Free Shipping?
Yes! once you spend $75 or more at our store, you qualify for Free Shipping.
- How Do I Track My Order?
For orders within North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm
Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact us: email@example.com
- What is Your Refund Policy?
CROSS JEWELRY STORE is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!
- What is Your Return Policy?
We don't want to give you more hassles. When there is a mistake on our part, we
simply send you the right merchandise without asking you to return the wrong item
you've received. You don't have to spend a time and shipping is totally on us!
You may also ask for a CROSS JEWELRY STORE credit that you can use on your next purchase if you don't want us to send you a replacement.
- Wrong Item Received
If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use these information to correct your order.
- Damaged Item and Low Quality Print
Please send us a photograph with your order ID and we will use these
information to correct your order.
- Missing Orders
If you have not received all of your orders, please send us your order ID
and the tracking number to help us locate your item.
- Double Billing
If you ordered one item only and is double-billed, please send us your order ID for us to review and issue a refund.
- Unauthorized Charge
We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. We will be giving you a full refund for this.
Please take note that if you have paid using a credit or debit card, the amount may take 30 days to appear on your statement. If you have paid with a bank account or a Paypal balance, the amount will be credited back immediately to your Paypal balance – showing the original amount and the currency used for the payment. In some cases, you may see a PENDING status which means that we have already issued the full refund and it will take 3-5 days for this to reflect on your Paypal account.
- Wrong Shipping Information (Recipient and/or Address)
CROSS JEWELRY STORE can still make the necessary correction/changes to the shipping address you have entered while the campaign is active. Changes will not be entered once a campaign is up.
- Wrong Product Information
CROSS JEWELRY STORE can still make the necessary correction/changes on your order (quantity, size, material, color, design) while the campaign is still active. Changes will not be entered once a campaign is up.
About CROSS JEWELRY STORE
Our Goal at CROSS JEWELRY STORE is to offer our customers a high quality of products.
We will provide fast and efficient service,
offer fair and affordable prices and provide a discreet shopping experience.
We understand the importance of customer satisfaction and are committed
to utilizing the highest quality products to offer on our site. We would welcome the opportunity to earn your trust.
Our goals are simple:
-To provide a wide variety of high quality products to our customers.
-To offer fair & affordable pricing.
-To provide a safe & secure shopping venue.
-To protect the privacy of our customers.
-To provide a discreet shopping experience.
Can’t Find It?
If you can’t find what you looking for here, please send us a note telling us what you want and we’ll do our best to find it for you.
We thank you for visiting CROSS JEWELRY STORE and hope that you enjoy your shopping experience!
CROSS JEWELRY STORE